Privacy Policy

At Integra-AI (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our websites, software platform, services, and associated tools (collectively, the “Services”).

By accessing or using Integra-AI, you agree to the practices outlined below.

1. Who We Are

Business Name: Integra-AI
Business Type: SaaS / Digital Services
Jurisdiction: Panama
Service Area: Global

We help businesses streamline operations through CRM, marketing automation, and AI-driven tools.

2. What This Policy Covers

This Privacy Policy covers:

What personal data we collect

How and why we use it

How we store and protect it

Your data rights and control

How to contact us

3. What Information We Collect

We collect both Personal Data and Usage Data, either directly from you or through automated technologies.

a. Personal Information You Provide

Name

Email address

Phone number

Company name

Billing and payment details (processed via Stripe)

Uploaded content (e.g., contacts, images, documents, videos)

Custom fields, notes, and tags you create within your account

b. Business & Customer Data

CRM contacts

Appointment and communication history

Customer reviews or survey data

c. Automatically Collected Information

IP address and device type

Browser type and operating system

Pages visited and time spent

Clickstream data, session timestamps

Referral source (e.g., social media, ads)

d. Cookies and Tracking Tools

Please see our Cookie Policy for full details on how cookies and similar technologies are used.

4. How We Use Your Information

We use your data for legitimate business purposes, including:

a. To Provide and Manage Services

Set up and manage your account

Deliver CRM, automation, calendar, and AI tools

Process payments and manage subscriptions

b. To Improve and Optimize

Analyze platform usage

Customize dashboard content and features

Debug and enhance user experience

c. To Communicate With You

Respond to inquiries and support requests

Send onboarding emails, system updates, and reminders

Deliver newsletters or marketing (with opt-out options)

d. To Ensure Security and Compliance

Detect fraud or misuse

Meet legal and regulatory obligations

Enforce Terms of Service

5. Legal Basis for Processing (GDPR Compliance)

Where the GDPR applies, our legal bases include:

Contractual Necessity – To deliver services you’ve requested

Consent – For marketing and cookies (where required)

Legitimate Interests – For platform improvement, fraud prevention, etc.

Legal Obligations – Where required by law

6. Who We Share Data With

We may share your data with:

Recipient Purpose Stripe Secure payment processing Google / Meta Ad delivery and analytics Hosting & Infrastructure Providers Platform uptime and storage Email / SMS Gateways Sending communications (Twilio, SendGrid, etc.) Customer Support Tools Ticketing, onboarding, and CRM help

We do not sell your data to third parties.

7. International Data Transfers

As a globally operating company based in Panama, we may transfer and store your data in countries with different data protection laws. When doing so, we use:

Standard contractual clauses (where applicable)

Secure encryption and data access protocols

8. Data Retention

We retain personal data:

As long as you have an active account

As required to fulfill our obligations (e.g., billing, legal)

Until you request deletion (subject to backup and legal retention policies)

You may delete or export your data anytime via your dashboard or support request.

9. Your Data Rights

Depending on your jurisdiction (e.g., EU, California), you may have:

Right to Access – Request what data we hold about you

Right to Rectify – Update or correct inaccurate data

Right to Erasure – Ask us to delete your data

Right to Portability – Export your data in a readable format

Right to Object or Restrict Processing

Right to Withdraw Consent (where applicable)

To exercise any of these rights, email us at: [email protected]

10. Security Measures

We use industry-standard safeguards:

SSL encryption for data in transit

Encrypted storage and databases

Two-factor authentication for admin access

Role-based user permissions

Regular vulnerability scans and audits

No method is 100% secure, but we strive to protect your data to the highest standards.

11. Children’s Privacy

Integra-AI is not intended for use by children under the age of 16. We do not knowingly collect data from minors. If you believe we have done so, please contact us immediately.

12. Third-Party Websites

Our platform may link to external websites. We are not responsible for their privacy practices. Please review their policies separately.

13. Updates to This Privacy Policy

We may update this policy from time to time. If we make material changes, we will notify you via email or through the platform. The latest version is always available on our website.

14. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your data rights, contact us:

📧 [email protected]
🌍 Integra-AI | Panama | Serving Customers Globally